FAQ & Shop Policies

Each Bridge Nine candle is hand poured with the greatest attention to detail and care. When it finds its way into your home our simple and distinctive branding will blend with any style. Let the soft glow of the flame set the mood and the scent envelop your senses. 

Below you will find some frequently asked questions by our customers. We hope you are able to find the answer to your question below. If not, please feel free to email us at hello@bridgeninecandleco.com, we will get back to you as soon as we can.


Why Soy? 

Soy wax is a byproduct of the soy bean. It is a renewable and sustainable wax that burns clean and has a longer burn time than other waxes such as paraffin (paraffin wax is a petroleum product). All soy wax that Bridge Nine uses is sourced from American farmers. 

What type of wick do you use? 

We use an 100% cotton wick to ensure a clean and consistent burn. 

What type of scent do you use?

To scent our candles we use a mixture of high grade fragrance and essential oils. Our fragrance oils are phthalate free and formaldehyde free. 


How do I place a wholesale order?

If you'd like to place a wholesale order, you can shop our wholesale shop on Faire or email us at hello@bridgeninecandleco.com to get started.

Shop Policies

  •  If you are unhappy with the product you have received we will accept returns within 15 days of purchase. After that, all sales are final. Buyer pays return shipping costs. The candle must not have been burned for us to accept it as a return.
  • To receive a refund for lost, damaged or stolen packages/product, you must add the Route Package Protection to your order. 


Contact Us

If you have questions or concerns, please email us at hello@bridgeninecandleco.com. 

If you are mailing back defective product, please mail it to:

Bridge Nine Candle Co.

12780 SE Emiko Ct. 

Happy Valley, Oregon 97086


The following tips and precautions will sustain a happy and safe candle experience: Please allow your Bridge Nine Candle Co candle to burn for approximately 2 hours, or until the wax reaches the edges of the container, the first time you burn it. This will give your candle a good ‘memory’ so that it burns evenly for the remainder of its lifespan. Keep your wick trimmed to 1⁄4” to help prevent smoking and soot build-up. Keep your candle out of direct sunlight. Soy wax has a low melting point and candles will melt in extreme heat and direct sun.

Do not leave a burning candle unattended.

Keep candles out of the reach of children and pets.